Shipping & Delivery
1. Order Processing Time
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Standard Products:
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Orders are processed and shipped within 2-3 business days (Monday to Friday; weekend orders may experience delays).
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Custom Products (e.g., engravings, LOGO, personalized designs):
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Require 15-20 business days for production before shipping.
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2. Shipping Costs
| Shipping Fee |
|---|
| Free Shipping |
3. Delivery Timelines
Estimated delivery times after dispatch (business days, excluding customs delays):
| Country/Region | Timeline |
|---|---|
| United States | 7-10 business days |
| United Kingdom | 5-10 business days |
| Canada | 7-10 business days |
| Australia | 7-10 business days |
| Other Countries | 15-20 business days |
Total Delivery Time = Processing Time + Shipping Time
Example: Custom product to the U.S. = 15-20 days (processing) + 7-10 days (shipping) ≈ 22-30 business days
4. Key Terms
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Address Changes:
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Shipping addresses can only be updated before dispatch. Double-check your address before placing an order.
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Out-of-Stock Items:
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If an item is out of stock, we will notify you via email, issue a full refund, and ship the remaining items.
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Delayed Deliveries:
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If a package is not delivered within 60 days, it is considered lost. Contact support@bronzeknights.com for a refund or reshipment.
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Order Cancellations:
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Before Shipping: Email us to cancel. A 15% handling fee applies for cancellations after 24 hours.
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After Shipping: Cancellations are not accepted.
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5. Important Notes
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International shipments may experience delays due to customs, weather, or other factors beyond our control.
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Customers are responsible for return shipping costs (see Refund Policy).
Contact Us:
Email: support@bronzeknights.com
(Average response time: 12 hours on business days)